‘Digital Eavesdropping’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s TikTok Moment.
As a product discovered over 150 years ago on a Pennsylvania oilfield, the humble pot of Vaseline could hardly be considered an natural focus for digital platform algorithms.
However, its rise as a TikTok talking point has positioned it at the vanguard of an marketing transformation, seeing big businesses allocating substantial funds to content creators and devoting less capital to promoting products in conventional outlets.
From Oil Rigs to Online Hacks
First created commercially in the 1870s by a chemist, Robert Cheeseborough, who saw laborers using on their skin with a residue from oil extraction. Now, a flood of amateur-created clips have chronicled its broad application in “life hacks”.
It has been touted as a remedy for cleaning shoes or making fragrance last longer, and also a remedy for squeaky doors. It has even been deployed to prevent the annoyance of crisp flavouring sticking to fingers.
Capitalising on the Conversation
Spotting its digital renaissance, marketers at Unilever enhanced the tricks by asking their own scientists to test them and providing creators with the outcome data.
Assertions that it diminished the sensation of spicy food on lips were validated. Similarly supported were ideas it could lengthen scent duration and restore leather handbags. Proposals that it might whiten teeth or extend lashes were refuted.
The ‘Social Listening’ Strategy
Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. But the Vaseline phenomenon has helped convince executives to dramatically increase investment in content creators.
This tracking of digital spaces to guide corporate planning has been dubbed “social listening”. The company's chief executive, freshly instated, has stated the intention is to spend a full fifty percent of its huge ad budget on platform-based material.
Adapting to New Consumer Habits
Selina Sykes, who is spearheading the social media effort, said the company was just evolving with contemporary approaches of connecting with customers. She said participating on platforms “without dampening the fun” was essential.
“How can companies join discussions credibly? This has perpetually been our aim as brands, back to when people were hanging out their laundry and talking about what they used.
“We are witnessing a departure from a broadcast model, where we would just send out ads … Now it’s many conversations, diverse communities. Changes in digital feeds means that these audiences appear specific, yet they are vast.
“If you can make sure your brand is shared by consumers, recommended by peers, that is how you can build trust and relevance. Content makers are key. We are expanding this endorsement system.”
A Revolutionary Change in Media
The approach indicates profound shifts taking place in media consumption, with the youth demographic allocating more attention to apps like TikTok and Instagram than legacy broadcast and print media.
This change is evidenced by drops in TV and print advertising. Across Britain, commercial funding for major broadcasters have fallen by more than £600m in inflation-adjusted terms since 2019.
The Rise of the Creator Economy
Additionally, it points to a merging of functions as brands effectively act as media producers, collaborating with a multitude of digital creators to boost their products.
An industry expert from a leading agency said: “Clearly, there is a migration of viewers from conventional channels and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“Numerous corporations inform us people trust recommendations from the creators they engage with more than they trust ads. This is a persistent pattern.”
He said brands could also save money by investing in creators over expensive broadcast campaigns, which also permits simpler message refinement to see what works.
Such methods are increasing. Advertising spending on the creator economy is rising at quadruple the rate than the media industry overall. Across the United States, it has more than doubled since 2021 and is forecast to attain tens of billions in 2025.
The Enduring Power of Broadcast
Regardless of the massive shift, experts said they believed television commercials still played a key part to play, as networks still held the capability to drive countrywide discourse.
Sykes said: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … I think there’s 100% a place for them.”